Refund policy

FUUP Return and Refund Policy

FUUP products are made to order. We do not accept returns or exchanges for a change of mind, or when a customer selects the wrong size or color, except where required by applicable law. Please review the size guide before ordering.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact nick.cassinis@gmail.com within 14 days of delivery. Include your order number, a description of the problem, and clear photos of the item and issue.

We will review your claim and arrange a replacement at no additional cost or a refund for an approved claim. Please do not send an item back without contacting us first; a physical return is generally not required for these issues.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights or remedies you have under applicable consumer protection law.